REPAIR - REPAIR STATUS
The "Repair – Repair Status" page allows users the search for and view repairs on units sent to Panasonic Canada. The user can search for repairs within the current month – Current, and repairs that are outside the current month – History.
Search Current:
Click on the submit button. The "Repair – Repair Status" page will be redisplayed with the results of the search.
Search History:
Searches for units outside the current month can be done in one of two ways:
1. By Work Order #
If you know the work order number, click the down arrow for a drop down menu. Choose "Is Equal To". Enter the claim number.
2. By Return Authorization #
If you know the return authorization number, click the down arrow for a drop down menu. Choose "Is Equal To". Enter the claim number.
Click the "Submit" button. The "Repair – Repair Status’ page will be redisplayed with the results of the search.Return Auth:
Represents the return authorization number
Work Order:
Represents the work order number
Model:
Represents the model number of the product
Serial:
Represents the serial number of the product
Status:
Represents the status of the repair.
There are 10 status'
rcv pending
Return Authorization number has been issued but unit has not been
received by Panasonic Canada
rcv confirmed
unit has been received by PCI FSC but not assigned to a technician
techn assigned
unit has been assigned to a technician for repair
repair/inspect
technician is working on the unit
parts on b/o
technician has ordered parts to complete repair of unit
estm pending
an estimate has been provided, FSC is waiting for approval of
estimate
rpr/insp finished
unit has been repaired and is ready for pick-up or shipping
estm rejected
estimate has been rejected, unit is being prepared for pick-up
or shipping
return confirmed
unit has been picked-up or shipped
CANCELLED
work order has been cancelled
Last Updated:
Represents the date the record was updated
More detailed information on status is available on return confirmed, parts on b/o, and estm pending.
To view this information, click on the hyperlink text.