REPAIR - REPAIR STATUS SEARCH RESULTS
To view detailed information on a repair, click on the Work Order hyperlink. The "Repair - Repair Status Detail" page will be displayed.
Return Auth:
Represents the return authorization number
Work Order:
Represents the work order number
Model:
Represents the model number of the product
Serial:
Represents the serial number of the product
Status:
Represents the status of the repair.
There are 10 status'
rcv pending
Return Authorization number has been issued but unit has not been
received by Panasonic Canada
rcv confirmed
unit has been received by PCI FSC but not assigned to a technician
techn assigned
unit has been assigned to a technician for repair
repair/inspect
technician is working on the unit
parts on b/o
technician has ordered parts to complete repair of unit
estm pending
an estimate has been provided, FSC is waiting for approval of
estimate
rpr/insp finished
unit has been repaired and is ready for pick-up or shipping
estm rejected
estimate has been rejected, unit is being prepared for pick-up
or shipping
return confirmed
unit has been picked-up or shipped
CANCELLED
work order has been cancelled
Last Updated:
Represents the date the record was updated
More detailed information on status is available on return confirmed, parts on b/o, and estm pending.
To view this information, click on the hyperlink text.